Delivery / Terms & Conditions

Welcome to Memoria! These Terms and Conditions govern your use of our website located at https://memoria-art.store and the purchase of any products from it.

Please read these Terms carefully before placing an order. By accessing the site and/or purchasing from us, you agree to be bound by the following terms and conditions.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated effective date.

Memoria Art Store offers customised gifts including 3D printed moon lamps, acrylic photo plaques, crystal ball night lights, and other made-to-order items. All products are made to order and require customer-supplied photos and/or text for personalisation.

Customisation:

It is your responsibility to ensure that:

All custom text, names, and uploaded images are accurate, clear, and not infringing on any third-party rights.

Images uploaded meet quality guidelines (high-resolution, no copyright infringement).

We reserve the right to refuse any order we believe is offensive, illegal, or violates our terms.

Order Confirmation:

After placing an order, you will receive an email confirming your order details. This does not yet indicate acceptance of your order. Acceptance occurs once your order is processed and enters production.

Production Times:

All customised products are made to order. Typical production times are:

2–4 working days for standard custom moon lamps and acrylic plaques.

Times may vary during peak periods or based on order volume.

Shipping & Delivery:

  • Standard delivery to the UK and internationallytypically takes 5–10 working days from the date of dispatch due to the customisation on our products. (Shorter times for non personalised products)

  • All items are shipped with tracking. You will receive a tracking number once your order has shipped.

  • Estimated delivery window: 7–14 working days from order placement.

Please allow extra time during holidays or if your product requires additional proofing or verification.

Delays:

We do our best to meet delivery timelines. However, like any store delays may occur due to factors outside our control (e.g. customs, courier delays).

In the unlikely event your item does not arrive within 40 days, you are eligible for a full refund.

All prices on our website are listed in GBP (£) and include applicable VAT (if charged).

We accept major credit/debit cards, PayPal, and other available payment gateways at checkout.

For international orders, you may be responsible for any local customs duties or VAT. These are not included in our prices.

Cancellations:

Orders can only be cancelled within 1 hour of placement. After this, we cannot cancel as production begins shortly after.

Returns:

Due to the personalised nature of our products, we do not accept returns unless the item is:

  • Damaged

  • Incorrectly customised (due to our error)

  • Not delivered within 40 days

To report an issue, please contact us within 3 days of receiving the item. Include photos of the item and packaging.

Refunds & Replacements:

If your item is defective, damaged, or incorrect due to our error, we will issue:

  • A full refund, or

  • A free replacement

Refunds will be processed via the original payment method and may take up to 7 working days to appear in your account.

We are not liable for:

  • Losses caused by third-party delivery companies
  • Minor colour variation or imperfections inherent in 3D printing or acrylic engraving – we may provide a refund at our discretion.
  • Items lost due to incorrect address information provided by the customer

Our total liability in connection with your order shall not exceed the value of the item purchased.

If you have any questions about these terms or your order, please contact us at:

Email: info@memoria-art.store
Website: https://memoria-art.store
Customer Support Hours (Including Webchat): Mon–Fri, 9 AM–5 PM (UK Time)